Hospital Policies

Appointment Policy    

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Although walk-ins are accepted, we recommend that you call ahead for an appointment in order for you and your pet to have sufficient time and attention. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.  All cats must be presented in an appropriate cat carrier or on a leash. For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

Payment Policy

Fees charged for services are based on amounts needed to maintain the high quality of care we are proud to provide. Payment is requested at the time service is rendered. For your convenience, we do accept Cash, Check, Visa, MasterCard and Discover.  If you require a payment plan, we offer a veterinary credit plan known as Care Credit.  For more information, call us or go to  You may also come by our office to fill out an application.


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